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SALON POLICY


Welcome to KC Hair Extensions. Our policies are designed to protect both clients and stylists, ensure clarity, and deliver the highest quality service. By booking an appointment, you agree to the terms outlined below.


1. General Salon Policy


At KC Hair Extensions, we pride ourselves on professionalism, client satisfaction, and maintaining a safe and welcoming environment for all.

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Health & Safety: Clients must disclose any allergies, medical conditions, or scalp issues prior to receiving services. We reserve the right to decline a service if it may cause harm.

Children & Guests: Due to health and safety regulations and to ensure a relaxing environment, we kindly request that only the person receiving the service attends the appointment.

Late Arrivals: Arrivals more than 15 minutes late may result in rescheduling or reduced service, with the deposit retained.

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2. Colour Policy


We are committed to safe and professional colour services. To ensure results and compliance with industry best practices:

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Patch Tests: A patch test is required at least 48 hours prior to any colour service. Refusal of a patch test will result in cancellation of your appointment.

Colour Correction: May require multiple sessions. Results cannot be guaranteed in one sitting. Quotes are based on consultation and may change based on hair history or unexpected outcomes.

Aftercare: Clients are expected to use salon-recommended products to maintain colour longevity. Fading, damage or colour change due to sulphates, chlorine, or sun exposure is not the salon’s responsibility.

Client Expectations: All colour outcomes are based on realistic goals discussed in consultation. Results vary depending on hair history, texture, and porosity.

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3. Hair Extension Policy


We specialise in high-quality, ethically sourced extensions and expert fitting.

  • Consultation & Colour Matching: A consultation is required before all first-time extension fittings. Colour matching must be done in-salon unless agreed otherwise. Mismatch due to remote matching is not the salon’s responsibility.

  • Patch Test & Strand Test: Required for new clients prior to application.

  • Aftercare: Clients must follow the full aftercare routine provided at the time of fitting. This includes:

    • Regular brushing with recommended tools

    • Using sulphate-free shampoo

    • Attending maintenance/refit appointments (typically every 6–8 weeks)

  • Warranty: Hair quality is assessed case-by-case. We will support claims with suppliers where appropriate, but hair is a natural product and may vary.

  • Removal by Third Parties: Once hair has been altered or removed by another salon or individual, we are no longer responsible for its condition or performance.

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4. Haircut Policy


Our stylists are trained in a variety of cutting techniques to suit your style and hair type.

  • Consultation: All cuts begin with a consultation. If you are unsure about length or style, we recommend starting conservatively.

  • Correction Requests: Requests for adjustment must be made within 7 days of your appointment. After this period, a charge may apply.

  • Stylist Choice: If you prefer a specific stylist, please mention this at booking. We cannot guarantee stylist availability without a confirmed appointment.

 

5. Deposit & Cancellation Policy


To protect our stylists' time and ensure fair booking, the following policies apply:

  • Deposits:

    • A non-refundable deposit is required to secure all appointments.

    • The amount varies depending on the service (e.g., £20–£100) and is deducted from your final bill.

  • Cancellations/Rescheduling:

    • We require a minimum of 48 hours' notice to cancel or reschedule appointments.

    • Cancellations with less than 48 hours’ notice will result in the loss of the deposit.

    • "No-shows" may be charged in full and may be refused future bookings.

  • Lateness: Arrivals over 15 minutes late may result in a reduced service or reschedule, with deposit retained.

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6. Refunds & Disputes Policy

We always strive to provide outstanding service and results, and most issues can be resolved with open communication. However, in line with professional standards and UK consumer law, our refund and dispute policy is outlined in full below.

â–¸ Refund Eligibility

Refunds are considered only in the following circumstances:

  • There is a clear and demonstrable fault in the service or product received.

  • The salon has been given a fair and reasonable opportunity to assess, correct, or resolve the issue.

  • The service outcome is not as described, or falls below the standard expected under the Consumer Rights Act 2015 (i.e. not delivered with reasonable care and skill).

 

We do not offer refunds in the following situations:

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  • When the result is consistent with the agreed consultation and service requested.

  • If dissatisfaction arises after the client changes their mind or prefers a different outcome.

  • Where products or hair extensions have been removed, altered, or treated by the client or any third party (including other salons).

  • If aftercare advice has not been followed, including failure to use recommended products or attend maintenance appointments.

â–¸ Our Resolution Process

If you are unhappy with a service or product:

  1. Contact us within 14 days of the appointment or service date.

  2. We will invite you for an in-salon assessment where applicable. This helps us review the condition of the hair/service in its current state.

  3. You must provide any relevant evidence (photos, notes, or product details) and detail any aftercare or follow-up services performed.

We will respond within 14 working days of this assessment, offering one or more of the following resolutions:

  • A corrective service at no additional cost

  • A partial or full replacement (e.g. extensions or product)

  • A goodwill gesture or discount on future appointments

  • A declined refund, if the complaint is unsupported by evidence or falls outside of salon responsibility

â–¸ Financial Refunds

Refunds are issued only to the original payment method and will be processed within 10 working days of agreement.

Refunds do not apply to:

  • Services already completed in line with professional standards

  • Deposits or late cancellation fees (see Deposit Policy)

  • Products that have been opened, used, or tampered with

We reserve the right to refuse a refund if the complaint does not meet the conditions listed above, or if reasonable time and access to resolve the issue has not been granted.

â–¸ Your Consumer Rights

Nothing in this policy affects your statutory rights under UK law. If you remain dissatisfied after following this procedure, you are entitled to seek independent advice, raise a dispute with a relevant trade body (if applicable), or pursue further action through small claims court or legal representation.

© 2019 by KC HAIR FT BEAUTY BAR

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